3CX
Business calling, call routing and human-agent tools in one system.
3CX: business calling under control
If customers struggle to reach the right team or employees switch between disconnected tools, start with telephony. 3CX combines a phone system, employee apps and call-routing and management tools. It can be delivered on its own; neither Meiro nor Enterprise Bot is a prerequisite.
What it helps you do
- Handle incoming calls: voice menus, routing rules and queues direct callers to suitable staff. Queue capabilities depend on edition.
- Equip your team: web, mobile and desktop apps let people handle business calls away from a desk phone.
- Offer digital contact: website chat, supported messaging channels and video can complement the phone line. Channel, edition and third-party account requirements must be verified.
- See what is happening: reports and compatible CRM connections can provide managers and agents with context. 3CX lists its full call transcription, summaries, sentiment analysis and AI receptionist suite in AI Edition; voicemail transcription has different availability in the official edition matrix. Recording and AI require licence and data-protection review.
Illustrative scenario: a caller selects their request in a voice menu and is routed to the relevant queue. Where an authorised CRM connection exists, an agent can open the matching record. This is not a completed TelcoWise customer project.
Where to start
Explore business telephony, call routing and queues, and the right Czech or international SIP trunk. The licence depends on simultaneous call load, required features, edition and hosting. Vendor licensing is separate from implementation, hosting, support, SIP charges and applicable taxes. Any indicative CZK figures require a current verified vendor price, exchange rate and tax treatment; we do not publish unverified amounts.
What TelcoWise does
As a certified 3CX partner, we bring practical telephony and contact-centre experience. We discuss your goals and existing lines, design the system, licensing and integrations, validate selected scenarios in a pilot, roll out and agree ongoing operation and optimisation. Pilot terms and service scope are set by proposal.
For automation of selected requests, consider Enterprise Bot. For marketing and retention from customer data, consider Meiro. Connections are designed for the situation; there is no claim of a prebuilt three-product connector.
For a larger multichannel contact centre, consider Genesys Cloud CX as well. Depending on your needs, it may be an alternative to 3CX or complement it; any connection requires a tailored design.
Next step: Book a conversation about your goals and current setup or contact us.
Source: 3CX feature overview. Reviewed: 2026-09-26.
Feature index
Each page explains who the capability helps, gives an example and describes our role.
Business telephony
Bring work calls into one manageable phone system.
IVR and call routing
Help callers reach the right team sooner.
Queues and agent management
Distribute incoming calls among available agents and monitor waiting.
Mobile and desktop apps
Let employees handle business calls without being tied to desk phones.
Website chat and messaging
Add a digital contact option alongside calls where your team can support it.
Video meetings
Move from a call to an online meeting when a shared discussion helps.
CRM integration
Show agents useful call context where data and permissions allow it.
Recording and reporting
Understand call volumes and where customers wait.
3CX AI features
Consider transcription and other AI aids for calls according to the selected edition.
Hosting and security
Decide who operates the phone system and how it is protected.
3CX license pricing
The vendor's public list price for the selected edition. The CZK conversion is indicative only.
3CX PRO · 8 simultaneous calls (8 SC)
€380.00
per year, vendor list price
Indicative conversion
≈ 9,253 Kč
rate 24.35 CZK/EUR, 25 September 2026
Indicative annual license conversion (€380 × CZK 24.350/EUR = CZK 9,253) at the CNB rate of 25 September 2026. Excludes VAT and hosting; the final price and applied exchange rate may differ.
This is not a binding TelcoWise selling price. The license price excludes implementation, hosting, support, SIP usage and taxes unless stated otherwise.
Price source Exchange-rate source Reviewed: 26 September 2026
Articles & Resources
All →3CX and Microsoft Teams: when connecting them makes sense
Teams calling and 3CX can work together. Check edition, Microsoft licences and routing requirements first.
26 September 2026First 3CX deployment: decisions before configuration
Before creating the first extension, decide on hosting, numbering, SIP connectivity, call flows and operational ownership.
What happens next?
Tell us about your goals and the systems you use.
Who you will be talking to
- Certified 3CX partner
- Meiro partner
- Hands-on contact-center and business telephony experience
- Process: discovery → design → pilot → rollout → optimization