Understand your customers. Make every interaction more relevant.
Turn customer data into personalized marketing, automate routine service requests, and connect customers with your team when human help is needed. TelcoWise designs, implements, and supports the right solution — whether you need one platform or a connected setup.
Tell us about your goals and the systems you use.
Where do you want to start?
Pick the problem you want to solve. Each product is also delivered on its own.
Problem
Your customer data can do more than fuel generic campaigns
Unify data into customer profiles, build audiences and reach customers more relevantly by email, push, WhatsApp and advertising.
Start with MeiroProblem
Support is drowning in repetitive requests
Let AI answer routine requests by voice, chat and email from approved knowledge — and pass complex cases to people.
Start with Enterprise BotProblem
Calls get lost and your team needs better telephony
Route calls to the right team, manage queues and give agents apps to work from anywhere. Our SIP trunks provide connectivity.
Start with 3CXProblem
Your contact centre is growing across channels and teams
Bring voice, digital conversations, routing and workforce tools into an enterprise cloud platform tailored to your operation.
Start with Genesys Cloud CXWe provide connectivity through Czech and international SIP trunks. Services
Connected solution
When data, AI and people work together
For example, Meiro can supply customer context, Enterprise Bot can resolve a routine request and 3CX can route a complex case to an agent. For an enterprise contact centre, we can assess Genesys Cloud CX instead of 3CX where it fits. Connections require integration work suited to your systems and permissions — they are not off-the-shelf connectors.
Not every company needs every product. We help you decide when one is enough and when combining them adds value.
How the connected solution works- 1
Meiro
Knows the customer
Unified profile and segments
- 2
Enterprise Bot
Handles the routine request
Answers from approved knowledge
- 3
3CX
Connects to a person
Routing and queueing to the right team
Why TelcoWise
Customer data, AI support and telephony — with one implementation partner. TelcoWise helps you choose the right tools, connect them to your existing systems and develop them as your needs grow. From consultation and licensing to implementation and ongoing optimization.
Selection and design
We help choose the tools that fit your goals — one product or a combination.
Licensing and integration
We handle licensing and connect the solution to the systems you already use.
Implementation
We configure, test and validate the solution in a pilot before wider rollout.
Operation and optimization
After launch we support and develop the solution as your needs grow.
- Certified 3CX partner
- Meiro partner
- Hands-on contact-center and business telephony experience
- Process: discovery → design → pilot → rollout → optimization
How we work
A pilot validates the solution on a real scenario before you expand it. Pilot scope and terms are agreed to suit your situation.
- 01
Discovery
We review your goals, customer channels and current systems.
- 02
Solution design
We select the right product or combination and describe the integrations needed.
- 03
Pilot
We validate the solution on a real scenario in a limited scope. Pilot terms are agreed individually.
- 04
Rollout
We extend the solution to more teams, channels or segments.
- 05
Ongoing optimization
We operate, support and adjust the solution as your needs change.
Let's talk about what you need
Tell us about your goals and the systems you use.