Terms and Conditions

Effective: 1 January 2024

1. General

These Terms and Conditions govern the relationship between TelcoWise s.r.o., Prague, Czech Republic, Company ID: 123 45 678 ("Provider"), and its customers ("Customer") for the supply of telecom solutions, implementation services and technical support.

2. Scope of Services

The Provider offers supply, implementation and configuration of the 3CX phone system, the Meiro customer data platform, Enterprise Bot AI customer-service automation, technical support, training, consultancy, and international telephone numbers / SIP trunk services.

3. Contract Formation

A contract is formed upon signing a project or service agreement, or written confirmation of an order by email. Enquiry forms on the website are non-binding requests for a quote.

4. Prices and Payment

  • Prices are agreed individually per project scope and stated in the written quotation.
  • Prices are exclusive of VAT unless stated otherwise.
  • Invoices are payable within 14 days of issue unless otherwise agreed.
  • Late payments attract a penalty interest of 0.05% per day.

5. Delivery

Delivery timelines are set out in the contract or quotation. The Provider is not liable for delays caused by circumstances beyond its control (force majeure, third-party delays, vendor software outages).

6. Licences and Intellectual Property

All delivered software is subject to the vendor's licence terms. The Customer receives a licence to use the software, not ownership. Custom configurations and documentation created by the Provider remain the Provider's intellectual property.

7. Warranty

  • Implementation work carries a 12-month warranty from handover.
  • Hardware warranty follows the manufacturer's terms.
  • The Customer must report defects promptly upon discovery.
  • The warranty does not cover faults caused by misuse, unauthorised modifications, or third-party interference.

8. Limitation of Liability

The Provider's total liability is capped at the fees paid for the relevant service in the preceding 12 months. The Provider is not liable for indirect damages, lost profits, or damages caused by third-party network outages.

9. Confidentiality

Both parties shall keep the other's confidential information strictly confidential and not use it for any purpose other than performing the contract. This obligation survives termination for 5 years.

10. Termination

Contracts may be terminated by mutual agreement, by 3 months' written notice (service contracts), or immediately upon material breach by the other party.

11. Governing Law

These terms are governed by Czech law. Disputes shall be resolved by the competent Czech courts. The Provider reserves the right to amend these terms; changes take effect upon publication on the website.