Solutions

One product, or a connected customer journey

Start where it hurts most. We offer Meiro, Enterprise Bot, 3CX and Genesys Cloud CX individually, and design suitable combinations around your needs.

Discuss your needs

Four starting points

For larger B2C companies

Problem

Your customer data can do more than fuel generic campaigns

Unify data into customer profiles, build audiences and reach customers more relevantly by email, push, WhatsApp and advertising.

Start with Meiro
For any company with a customer service line

Problem

Support is drowning in repetitive requests

Let AI answer routine requests by voice, chat and email from approved knowledge — and pass complex cases to people.

Start with Enterprise Bot
For any company with a customer service line

Problem

Calls get lost and your team needs better telephony

Route calls to the right team, manage queues and give agents apps to work from anywhere. Our SIP trunks provide connectivity.

Start with 3CX
For larger contact centres

Problem

Your contact centre is growing across channels and teams

Bring voice, digital conversations, routing and workforce tools into an enterprise cloud platform tailored to your operation.

Start with Genesys Cloud CX

An illustrative connected journey

What if customers didn't have to start over every time they got in touch? We'll show you how customer data, AI and your contact centre can work together so each interaction builds on the last — depending on what your systems allow.

Product capability Optional / licence-dependent Integration by TelcoWise
  1. 1

    Meiro

    Collect and unify data

    Data from web, app, CRM and other sources is combined into customer profiles and segments.

    Product capability Integration by TelcoWise
  2. 2

    Enterprise Bot

    The customer gets in touch

    AI replies by voice, chat or email from an approved knowledge base. Customer-profile context is available only where integration and permissions allow it.

    Product capability Integration by TelcoWise
  3. 3

    Enterprise Bot → 3CX

    Handoff to a person

    When AI is not enough or the customer asks for a person, the request goes to an agent. For voice this is a call transfer; for chat and email the handoff depends on the channel and setup — it does not work identically everywhere.

    Optional / licence-dependent Integration by TelcoWise
  4. 4

    3CX

    The agent takes over

    Queues and routing rules deliver the call to the right team. Showing customer data to the agent requires a connection to a CRM or other system.

    Product capability Integration by TelcoWise
  5. 5

    Meiro

    Follow-up

    The interaction outcome can flow back into the profile and shape later campaigns — if the data is passed to Meiro.

    Product capability Integration by TelcoWise

AI can make mistakes and only answers from the material you make available. That is why we design clear rules for human escalation and ongoing quality checks.

When combining adds value

  • You want service and marketing to work from the same view of the customer.
  • AI should handle routine requests, but complex cases must reach a person quickly.
  • The outcome of customer contacts should shape later communication.

When one product is enough

Not every company needs everything. If telephony is the main issue, start with 3CX. For a larger multichannel contact centre, consider Genesys Cloud CX. Repetitive requests may call for Enterprise Bot; growth and personalisation for Meiro. Other parts can be assessed later.

Meiro Enterprise Bot 3CX Genesys Cloud CX

Similar terms, different roles

AI, messaging and automation appear in all three products, but each is built for a different job.

AI and automation

Meiro
Automating marketing journeys and campaigns on customer data.
Enterprise Bot
Conversational AI that resolves customer requests and workflows.
3CX
AI features for call handling depending on edition; not a replacement for a conversational agent.

Messaging and channels

Meiro
Outbound communication: email, push, WhatsApp, ad audiences.
Enterprise Bot
Inbound requests in voice, chat and email handled by AI.
3CX
Voice, website chat and messaging handled by people.

From discovery to operation

  1. 01

    Discovery

    We review your goals, customer channels and current systems.

  2. 02

    Solution design

    We select the right product or combination and describe the integrations needed.

  3. 03

    Pilot

    We validate the solution on a real scenario in a limited scope. Pilot terms are agreed individually.

  4. 04

    Rollout

    We extend the solution to more teams, channels or segments.

  5. 05

    Ongoing optimization

    We operate, support and adjust the solution as your needs change.

What happens next?

Tell us about your goals and the systems you use.

Discuss your needsPrefer to write? Use the contact form.

Who you will be talking to

  • Certified 3CX partner
  • Meiro partner
  • Hands-on contact-center and business telephony experience
  • Process: discovery → design → pilot → rollout → optimization